We are small & proud of it
To maintain agility and independence, we keep our team small, focused, and responsive. We have strengths, and we like to use them. We focus on understanding real people and designing experiences for them. We don’t offer full service, but rather focus on what we are best at.
Focused on your success
We take extreme ownership over the problems you ask us to solve. With optimism and passion, we immerse ourselves in your organisation. Our definition of success is based on the quality of the outcome for the people at the heart of your business; employees and customers. We are not interested in awards.
Clarity over complexity
We always find that the best solution to a complex problem is one with simple clarity. Our world is getting more complex everyday, what we need now more than ever is clarity. Clarity on why we matter, where we are going and how we are going to do it. Simple clarity does not equal a simple process though. To find clarity you need to go bravely through long stretches of confusion and complexity.
Put people & their emotions at the centre
In business we love to dehumanise things. People become ‘users’ and ‘targets’. You’d think we’re logical robots that make decisions based on spreadsheets and algorithms. We look to uncover the emotions, needs and wants of the people your business serves. Because we all make decisions based on emotion and are scientifically proven to be predictably irrational. Putting people at the centre of everything you do as a business is, and always will be; the best strategy for success.
Driven to create valuable outcomes, not design outputs
The first question we ask you is what outcome are you trying to achieve for your customers and your business? We don’t work on briefs that have already defined a design output, especially without human evidence that it will achieve a valuable outcome for your business. To us design is not styling outputs, it is a strategy for achieving valuable outcomes.
Doing good is good for business
We believe businesses should be a force for good. Why? Becaue the challenges that are facing us as a society are not going away. The future belongs to businesses that solve these problems, not add to them. There is plenty of evidence showing that businesses that focus on creating benefit for the environment, society and their stakeholders, not just shareholders, are more profitable and have the less financial risk.
Driven by evidence & research
If we don’t have evidence to base decisions off then we don’t start the work. It’s pretty simple really. Intuition is great but can often be wrong. We look to fields such as behavioural economics, ethnography and human-centred-design as the basis for our research techniques.
We work 38hrs a week
We believe that 38 hours a week is plenty of time to get our work done. This contributes to the health and well being of our team and their families. We avoid distractions and ‘busy work’, stay lean and go deep in our thinking. This allows us to finish on time and be free to recharge our creative energies in our own personal ways. If we are working weekends or lots of late nights, then our biggest design project, our business, isn’t well designed at all.
Ideas & strategy without execution are worth nothing
Sometimes ideas are the easy part. Often our clients have plenty of ideas and tactics. What is lacking is design process. Ideas need design to convert into innovations. We believe in implementing early and focussing on iteration, measuring and continual improvement. Done is better than perfect.
We are open & honest & we expect the same back
We openly share our techniques, knowledge and work, for the benefit of everyone. Co-creation is the way we like to work with our clients. There is no secret creative magic, ‘ta-da’ moments or big pitches and presentations. We don’t provide big proposals, tenders or pitches to be shuffled into a pile. We need to diagnose your problem before offering a scope of works and fees to implement the solutions.